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Shipping & payment conditions Online Shop
Payment and dispatch
The following terms and conditions apply:
Domestic delivery (Germany) and Foreign countries
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
Order value of 0 - 20 €, we charge flat shipping fee : 4.90 €
From 21 € we do not charge any shipping costs.
Deliveries to foreign countries:
Order value of 0-100 € we charge a flat shipping fee for international deliveries
From an order value of 101,00 €, we deliver shipments to foreign countries free of cost.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 weeks, for deliveries abroad within 2-3 weeks from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article
with the longest delivery time.
Parcel service Agent
DHL and GLS-ONE
Accepted payment options
Prepayment via transfer
Payment via PayPal Plus (credit card, direct debit)
Payment by invoice
Further details on payment
Right of Withdrawal (Download as PDF)
Revocation right for consumers
A ‘consumer' is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.
Right of revocation & specimen-revocation form
Instructions for revocation
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day,
on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
In order to exercise your revocation right, you must inform us (Niorra GmbH,Ludwigstr.19,60327 Frankfurt, Telephone number: +49 69 27133944, E-Mail address: ) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, telephone or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you.
We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To Niorra GmbH, Ludwigstr.19, 60327 Frankfurt, Email address: firstname.lastname@example.org :
- I / we (*) herewith revoke the contract concluded by me / us (*) regarding the purchase of
the following products (*) /
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
(*) Cross out the incorrect option.
Model Withdrawal Form
Our model withdrawal form as PDF document: DOWNLOAD
To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.