CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at Shop Tel.: 0049 69 2713 3944  Shop Fax: 0049 69 2713 3949          Mobil:0049 177 838 000 8 or send us an email at j.niorra@gmail.com

 

Shipping & payment conditions Online Shop

 

Payment and dispatch
 
The following terms and conditions apply:
 
Dispatch conditions
 
Domestic delivery (Germany) and Foreign countries
 
Dispatch costs (inclusive of legally applicable VAT)
 
Domestic deliveries (Germany):

Order value of 0 - 20 €, we charge flat shipping fee : 4.90 €

From 21 € we do not charge any shipping costs.


                        
Deliveries to foreign countries:

Order value of 0-100 €  we charge a flat shipping fee for international deliveries
From an order value of 101,00 €, we deliver shipments to foreign countries free of cost.

Delivery periods
 
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 weeks, for deliveries abroad within 2-3 weeks from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article
with the longest delivery time.

 

Parcel service Agent

DHL and GLS-ONE 
 

Accepted payment options

  • Prepayment via transfer

  • Payment via PayPal Plus (credit card, direct debit)

  • Payment by invoice

  
Further details on payment
 

Comming soon...

Right of Withdrawal (Download as PDF)

 

Revocation right for consumers

A ‘consumer' is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.


 

Right of revocation & specimen-revocation form

 

Instructions for revocation
 

Revocation right

You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day,

  • on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly; 

  • on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your revocation right, you must inform us (Niorra GmbH,Ludwigstr.19,60327 Frankfurt, Telephone number:  +49 69 27133944, E-Mail address: j.niorra@gmail.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, telephone or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
  
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
 
Consequences of the revocation
 
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you.
We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
 
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
 
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
 
You bear the direct costs for returning the products.
 
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
 
Criteria for exclusion or expiry
 
 The revocation right is not available for contracts

  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;

  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;

  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current  value depends on the fluctuations in the market, on which the entrepreneur has no influence;

  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts. 

The revocation right expires prematurely in case of contracts

  •  for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;

  •  for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;

  •  for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.  


_________________________________________________________________________________
 
 Specimen-revocation form
 
 (If you wish to revoke the contract, please fill up this form and send it back to us.)
 
 - To Niorra GmbH, Ludwigstr.19, 60327 Frankfurt,  Email address: j.niorra@gmail.com :
 
 - I / we (*) herewith revoke the contract concluded by me / us (*) regarding the purchase of
   the following  products (*) /
   the provision of the following service (*)
 
 - Ordered on (*)/ received on (*)
 
 - Name of the consumer(s)

 - Address of the consumer(s)

 - Signature of the consumer(s) (only in case of a notification on paper)
 - Date
 
 (*) Cross out the incorrect option.

 


 

Model Withdrawal Form

 

Our model withdrawal form as PDF document: DOWNLOAD


To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.

aboutus

We started Niorra in 2012, 
and since our first day we’ve brought the best selection
 of Indian Bollywood Textiles and Jewellery to our customers. 
Our name has become synonymous with quality throughout the entire Frankfurt, Germany. 
We do our best to ensure a permanent variety of fantastic items along 
with unique limited edition and seasonal items to fit any budget.

VIST OUR STORE               VIST OUR STORE

Shop-1                                            Shop-2

Ludwigstr.19                                  Rheinischestr. 71 A

60327 Frankfurt                            44137 Dortmund

Germany                                        Germany

Tel.: 0049 069 2713 3944             Tel.:0049 231 95099588

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